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Amoi Mobile, Yili milk, as well as the sports shoes in our city become a consumer complaint in 2008 the top three brands of goods and services; Amoi Mobile Contributing Jinhua Jinhua Gary repair and Fitness Management Ltd. to become the city in 2008 consumers most dissatisfied with their operators. This is the day before yesterday at City Reporter Trade and Industry Bureau, the city of Consumer Protection Committee held the "2008 Consumer rights situation in Jinhua news briefing" learned.
March 13 morning, the city of Commerce and Industry Bureau, the city of Consumer Protection Committee is responsible to the society in 2008 published a consumer rights in our city ten typical cases, the flow field of a typical case of the top ten food safety, consumer complaints in 2008 included the former city 10 goods and services, listed the top three brands of goods and services and consumers are most dissatisfied with the operators.
It is understood that since 2008, the city of Commerce and Industry Bureau reported 12,315 complaints center closely around the theme of consumer safety, and seriously carried out the job to protect the interests of consumers, in particular the implementation of the city are concentrated wiring 12315 admissible, the full use of the new mechanism 12315 , the new platform to serve the public, to combat economic offenses. According to statistics, in 2008, Urban Trade and Industry Bureau reported 12,315 complaints of consumer telephone center to answer a total of 55,330; one of the admissibility of cases of consumer complaints since 3512; deal with complaints has been the case since 3414, since 3003 the success of mediation, conciliation rate of 97%; for Consumer 538.3568 million yuan in economic losses. The Consumer Protection Committee has also dealt with 58 cases of consumer dispute arbitration, the irreparable loss of 512,200 yuan. The admissibility of the consumer report from 3204, involving a total value of 19,775,790 yuan cases,罚没款1048.0369 million. Consumers receive 24,277 telephone and online consumer complaint CONSULTATION 132.
According to introduction, in 2008, the city consumer complaints out the top three brands of goods and services are separately Amoi Mobile, Yili milk, as well as the sports shoes. In 2008, the city consumers are most dissatisfied with mobile phone operators are Amoi Contributing Jinhua Jinhua Gary repair and Fitness Management Company Limited. More consumer complaints in 2008 before the 10 goods and services are as follows: 1. Mobile: Tatsu complaints throughout the year as many as 525 for the single most merchandise; 2. Dairy: As last year's "problem milk powder" incident of dairy products consumption relative concentration of complaints, 138 complaints throughout the year; 3. Clothing and footwear: 590 complaints throughout the year; 4. household appliances: the year 929 complaints, one of TV 122, 110 air-conditioning, refrigerator 34; 5. Car: 56 complaints throughout the year; 6. washing and dyeing services: a total of 171 complaints throughout the year; 7. communications services: the year 82 complaints; 8. Food Service: 64 complaints throughout the year; 9. Hotel Services: 59 complaints throughout the year; 10. barber and beauty services: the year 40 complaints.
From the type of consumer complaints, consumer merchandise 2678, accounting for 76.25%, of which: household-type electrical Electronics 929, 265 household machinery, general merchandise categories 678, 458 food, medical supplies category 14, 23 categories of agricultural means of production, building materials category 129, other 182. Consumer Services 834, accounting for 23.75%, of which: food and beverage category 64, category 59 hostels. Service category 243 residents, repair category 72, category of public facilities and services 28 and tourism type seven, seven intermediary services, telecommunications, postal service 145, the Insurance Services 3, Internet Services 10, other 150.
Consumer complaints in accordance with the contents of points, the quality of 2224, accounting for 63.32%; Price 186, accounting for 5.29%; security 93, accounting for 2.64%; 34 ads, accounting for 0.97%; trademark of 15, accounting for 0.42%; contract 66 , accounting for 1.87%; measurement 31, accounting for 0.88%; 407 after-sales service, accounting for 11.58%; human dignity 4, accounting for 0.11%; the other 452, accounting for 12.87%.
In addition, last year handled a total of 3204 reports, the number of reported total year-on-year increase of 21.66 percent compared to. One of: unlicensed operation of 1228, in violation of consumer protection law, 175, Product Quality Management Act in violation of 181, 527 in violation of trademark management in violation of the law of 54 ads, marketing 348, other 464.
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