問題解決與分析的八大步驟
S1.問題定義/改善主題選定與目標設定 Problem definition Improvement subject & Target setup
S2.現狀分析 Fact & Data Finding analysis
S3.真因分析與驗證 Root cause analysis and verification
S4.對策擬定與實施 Permanent corrective action
S5.效果確認與再發防止 Verification of effectiveness/ Recurrence prevention
S6.水平展開 Spread Out
S7.標準化與認知 Standardization & Recognition
S8.殘餘與潛在問題 Remaining & Potential problem
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