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jiushen

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如何手动卸载Symantec Endpoint Protection

分类： LINUX

2010-01-28 12:53:08

前几天这个问题让我恶心了好几天。据说就算用SEP自带的卸载成功，仍然会剩下不少东西在系统里。我这更牛X，卸载也失效，无奈只能手动卸载了。原本以为还有SEP的专用卸载工具呢，后来发现好像那些卸载工具只适用于诺顿系列。

之后找到这篇文章，”简单”介绍了一下”简便的”的手工卸载过程，之后我也崩溃了。清理到头晕脑胀后，终于”貌似”是清理完了。鬼知道还剩下些什么…

如何移除Windows 2000/XP/2003 32位系统下的 Endpoint Protection呢？

首先你得有管理员权限，另外你的系统上不能有其他Symentec的产品（因为清理注册表可能让其他的产品也停止工作），另外，最好备份下注册表- -|||

然后…一篇”短小精悍”的文章…

Step 1: 停止服务

  1. Click Start > Run. 点击开始-运行
  2. Type smc -stop and click OK. 输入smc -stop，点OK
  3. Click Start > Run. 点开始-运行
  4. Type services.msc and click OK. 输入services.msc 点OK
  5. Right-click on each service and select Stop: 右键选择下列服务然后点停止
    • Endpoint Protection
    • Event Manager
    • Network Access Control
    • Settings Manager
    • Windows Installer

  6. Right-click on the Windows Installer service and select Properties.
  7. Under “Startup type” select Disabled from the drop-down menu and click OK. This service is enabled again at the end of these instructions.
  8. Close the Services window.


Step 2: 终止进程

  1. Open Task Manager.
  2. Click Start > Run.
  3. Type taskmgr.exe and click OK.
  4. Right-click on the ccApp.exe process and select End Process.


Step 3: 打开注册表编辑器(请注意，如果一个注册表项不存在，那么跳到下一个)

  1. Click Start > Run
  2. Type regedit.exe and click OK.
  3. 删除下列键:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccEvtCli.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccProSub.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccSetEvt.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ccSvcHst.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\CliProxy.DLL]
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\HPPProtectionProviderUI.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\PatchWrap.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\ProtectionUtil.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\RTVScan.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SavMainUI.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SavUI.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SepLuCallback.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SescLU.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SmcGui.EXE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SPBBCEVT.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\Srtsp32.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\SyKnAppS.DLL
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcErrDsp.ErrorDisplay
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcErrDsp.ErrorDisplay.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcWebWnd.ccWebWindow
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CcWebWnd.ccWebWindow.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\cliproxy.objects
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\cliproxy.objects.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Cliproxy.ScanManagerCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Cliproxy.ScanManagerCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\EXCHNGUI.ExchngUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\LDVPMenu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CAutoprotectFw
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CAutoprotectFw.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CCmcManagement
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CCmcManagement.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CNacManagement
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.CNacManagement.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.FwsProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FwsCtrl.FwsProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtectionPr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\HPPProtectionProviderUI.HPPProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\INETMAILUI.InetMailUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\03E4A8BF51994184DA9F240ED0F9CDD3
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\03E4A8BF51994184DA9F240ED0F9CDD3
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDDateCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDStaticDateTimeCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDDATETIME.LDTimeCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPActionsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPEditCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPExtensionsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPResultsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPCTLS.LDVPVirusDetailsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPAboutDlgCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPCompressedCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPEmailNotifySettingsCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPMessageConfigCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPSchedule2Ctrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPScheduleCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPStorageViewCtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPDLGS.LDVPThreatExclusionsDlgCtl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LDVPUI.LDVPUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\LOTNOTESUI.LotNotesUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PatchWrap.PatchWrapper
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PatchWrap.PatchWrapper.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionProviderColl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.ProtectionProviderCollec
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.Protection_GUID_Contai.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.Protection_GUID_Containe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusFinder
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusFinder.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Autoprot.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Autoprotec
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Containe.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Container
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Definiti.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Definition
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_HostInte.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_HostIntegr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkA.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkAcc
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkQ.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_NetworkQua
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_Provider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderAu
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderEr
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ProtectionUtil.StatusProblem_ProviderOf
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavInfo.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavQuarantine
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.CSavQuarantine.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.OEMSettingsManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.OEMSettingsManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ResultsViewCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ResultsViewCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ScanManagerService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.ScanManagerService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.VirusFoundCOMCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Rtvscan.VirusFoundCOMCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.ConfigureableScanCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.ConfigureableScanCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectExchange
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectExchange.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectFilesystem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectFilesystem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectInternetEmail
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectInternetEmail.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectNotes
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavAutoprotectNotes.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavConfigureableScan
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavConfigureableScan.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItemCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.SavQuarantineItemCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectionProvider
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectionProvider.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectProcess
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavMainUI.TamperProtectProcess.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.ResultsViewCOMAdapter
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.ResultsViewCOMAdapter.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.VirusFoundCOMAdapter
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SavUI.VirusFoundCOMAdapter.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SEP.AV.ScanDlgs
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SepLuCallback.SepLuCallbackHandler
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SepLuCallback.SepLuCallbackHandler.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.AvLuCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.AvLuCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.ContentUpdateManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.ContentUpdateManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfo.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfoCollection
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.MonikerInfoCollection.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.SepContentService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SescLu.SepContentService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Shelsel2.Shelsel2
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Shelsel2.Shelsel2.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ControlEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ControlEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ErrorEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ErrorEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.MountEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.MountEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.NonViralEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.NonViralEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.StateChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.StateChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ViralEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\srtsp32.ViralEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SyKnAppS.LUCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SyKnAppS.LUCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.EventManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.EventManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.LogManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.LogManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.ModuleManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccEvtMgr.ModuleManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccProSub.ProviderProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccProSub.ProviderProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccProSub.SubscriberProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccProSub.SubscriberProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccSetEvt.SettingsChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccSetEvt.SettingsChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccSetMgr.SettingsService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.CommonClient.ccSetMgr.SettingsService.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SSHelper
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SSHelper.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stCallbackManager
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stCallbackManager.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stCheckForUpdates
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stCheckForUpdates.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stDisScriptEngine
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stDisScriptEngine.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stHost
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stHost.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stHostCatalog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stHostCatalog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetBatchGet
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetBatchGet.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetConnParms
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetConnParms.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetGetFile
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetGetFile.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetTransferItem
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stInetTransferItem.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stLog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stLog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stLUProgressCallback
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stLUProgressCallback.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stPatch
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stPatch.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stPatchCatalog
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stPatchCatalog.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stSettings
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.stSettings.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SymNeti.SymNetiProviderProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SymNeti.SymNetiProviderProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SymNeti.SymNetiSubscriberProxy
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.SymNeti.SymNetiSubscriberProxy.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.AlertEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.AlertEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LocationEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LogEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.LogEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.NetworkChangeEvent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SymNeti.NetworkChangeEvent.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\SYMPROTECTUI.SymProtectUICtrl.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TSSAFILE
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\VpshellEx.VpshellEx
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\VpshellEx.VpshellEx.1
    • HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\AMS2
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ESENT\Process\ccSvcHst

  4. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions and delete the following values in the right pane:
    • Outlook Setup Extension”=”4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX
    • AntiVirus Outlook Protection”=”4.0;C:\Program Files\Common Files\ Shared\vpmsece.dll;1;00000011111

  5. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RFC1156Agent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\ccApp.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Smc.exe
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\Display\shellex\PropertySheetHandlers\LDVP Shell Extensions
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\03E4A8BF51994184DA9F240ED0F9CDD3
  6. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete the following value in the right pane:
    • ccApp”=”C:\Program Files\Common Files\ Shared\ccApp.exe\
  7. Browse to the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellExtensions\Approved and delete the following value in the right pane:
    • {8BEEE74D-455E-4616-A97A-F6E86C317F32}”=”LDVP Shell Extensions
  8. Search all subkeys below HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. Delete any associated subkeys that reference: “ Endpoint Protection”.
  9. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SOFTWARE\\COH_PVLInfo
    • HKEY_LOCAL_MACHINE\SOFTWARE\\Common Client

    • Optional: (Not deleting these values does not prevent re-installation)
      Browse to the following key:
    • HKEY_LOCAL_MACHINE\SOFTWARE\\InstalledApps and delete the following values in the right pane:
      • AMSUsageCount
      • COHDataDIR
      • COHDIR
      • GEH
      • IPSEngine
      • MSL
      • SAV Install Directory
      • SAVCE
      • Savrt
      • SavSubmissionEngine
      • SavSubmissionEngineData
      • SPBBC
      • SRTSP
      • SRTSPQuarantine
      • SyKnAppS
      • SYKNAPPSDEF
      • SymNetDrv
      • VP6ClientInstalled
      • VP6UsageCount

    • Delete the following key(s):
      • HKEY_LOCAL_MACHINE\SOFTWARE\\PatchInst
      • HKEY_LOCAL_MACHINE\SOFTWARE\\SPBBC
      • HKEY_LOCAL_MACHINE\SOFTWARE\\SRTSP
      • HKEY_LOCAL_MACHINE\SOFTWARE\\SyKnAppS
      • HKEY_LOCAL_MACHINE\SOFTWARE\\ AntiVirus
      • HKEY_LOCAL_MACHINE\SOFTWARE\\ Endpoint Protection
      • HKEY_LOCAL_MACHINE\SOFTWARE\\SymNetDrv
      • HKEY_LOCAL_MACHINE\SOFTWARE\\VxMSLight
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ Antivirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ Antvirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\SmcService
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ Antivirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ Antvirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ccSetMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\COH_Mon
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ccEvtMgr
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ccSvcHst
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\ AntiVirus
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SRTSP
      • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SRTSPL

    • Optional:
      • Browse to the following key:
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FltMgr
      • Change the “AttachWhenLoaded” value to 0 (zero)

  10. Browse to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13 and delete the following values in the right pane:
    • ConfigUiPath
    • IdentityPath
    • InteractiveUIPath
    • Path
  11. Now rename and remove the “Backup” portion from the following values so that the values match those deleted from the preceding step.
    • ConfigUiPathBackup
    • IdentityPathBackup
    • InteractiveUIPathBackup
    • PathBackup

      Note: If the “Backup” entries do not exist, please re-create the appropriate values as follows (the values are of type Expandable String Value):
      ConfigUiPath = %SystemRoot%\system32\rastls.dll
      IdentityPath = %SystemRoot%\system32\rastls.dll
      InteractiveUIPath = %SystemRoot%\system32\rastls.dll
      Path = %SystemRoot%\system32\rastls.dll

  12. Browse to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25 and delete the following values in the right pane:
    • ConfigUiPath
    • IdentityPath
    • InteractiveUIPath
    • Path
  13. Now rename and remove the “Backup” portion from the following values so that the values match those deleted from the preceding step.
    • ConfigUiPathBackup
    • IdentityPathBackup
    • InteractiveUIPathBackup
    • PathBackup

      Note: If the “Backup” entries do not exist, please re-create the appropriate values as follows (the values are of type Expandable String Value):
      ConfigUiPath = %SystemRoot%\system32\rastls.dll
      IdentityPath = %SystemRoot%\system32\rastls.dll
      InteractiveUIPath = %SystemRoot%\system32\rastls.dll
      Path = %SystemRoot%\system32\rastls.dll

  14. Delete the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\88
  15. Delete the following key(s):
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SmcService
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNAC
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SnacNp
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPBBCDrv
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSP
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSPL
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SRTSPX
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ AntiVirus
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMREDRV
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SYMTDI
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SysPlant
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vsdatant
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WPS
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WpsHelper


Step 4: Restart the Computer
Restarting the computer is REQUIRED at this time.

Step 5: Restore Network Adapters

  1. Right-click on My Network Places and click Properties.
  2. Right-click on the network adapter and click Properties.
  3. If the “Teefer2 Driver” is listed under “This connection uses the following items:”, then select the “Teefer2 Driver” and click the Uninstall button to remove the driver.
  4. Click Close to close dialog box.
  5. Right-click on the adapter Connection and select Repair. (Only available on Windows XP and 2003)
  6. Repeat this process for each affected network adapter.


Step 6: Folder and File System Cleanup

  1. Open Windows Explorer and browse to \Documents and Settings\All Users\Application Data\ folder and delete the following subfolders:
    • SavSubEng
    • SPBBC
    • SyKnAppS
    • AntiVirus Corporate Edition
  2. Open the “SRTSP” folder and delete all files and subfolders within this directory except for the “SrtETmp” folder.
  3. Browse to\Documents and Settings\All Users\Start Menu\Programs and delete the “ Endpoint Protection” folder.
  4. Browse to\Program Files\ and delete the Endpoint Protection folder.

    Note: If Endpoint Protection was migrated from a previous version, the folder name is “ Client Security” or “ AntiVirus” and needs to be deleted from the
    \Program Files location.
  5. Browse to\Program Files\Common Files\ Shared folder and delete the following subfolders:
    • COH
    • Global Exceptions
    • MSL
    • SAVSubmissionEngine
    • SPBBC
    • SPManifests
    • SRTSP
  6. Browse to\Windows\system32\drivers folder and delete the following files:
    • coh_mon.cat
    • COH_Mon.inf
    • COH_Mon.sys
    • srtsp.cat
    • srtsp.inf
    • srtsp.sys
    • srtspl.cat
    • srtspl.inf
    • srtspl.sys
    • srtspx.cat
    • srtspx.inf
    • srtspx.sys
    • symdns.sys
    • symfw.sys
    • symids.sys
    • symndis.sys
    • symndisv.sys
    • SymRedir.cat
    • SymRedir.inf
    • symredrv.sys
    • symtdi.sys
    • SysPlant.sys
    • teefer2.sys
    • WPSDRVnt.sys
    • WpsHelper.sys


Step 7: Reset Service

  1. Click Start > Run.
  2. Type services.msc and click OK.
  3. Right-click on the Windows Installer service and select Properties.
  4. Under “Startup type” select Manual from the drop-down menu and click OK.
  5. Close Services.
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