WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
T2000 product training is desirable, but not required
TIME ESTIMATE: 50 minutes
TASK COMPLEXITY: 0
FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS
PROBLEM OVERVIEW: Faulty T2000 Service Processor Battery
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY :
Customer should shut OS down gracefully (using "init 0"). Then, at the OK prompt type #. (in key sequence) to get into ALOM (sc>). Run the following commands from ALOM:
1. setlocator on
2. poweroff
WHAT ACTION DOES THE FIELD ENGINEER/CUSTOMER NEED TO TAKE:
1. Shutting System Down.
2. Extending Server to Maintenance Position.
3. Performing Electrostatic Discharge Prevention Measures.
4. Disconnecting Power From Server.
5. Removing Top Cover
6. Locate system controller card.
7. Push down on ejector levers on each side of system controller until card releases from socket.
8. Grasp top corners of card and pull it out of socket. Place system controller card on antistatic mat.
9. Using a small flat-head screwdriver, carefully pry battery from system controller.
10. Unpackage replacement battery and Press new battery into system controller with positive side facing upward (away from card).
11. Re-install system controller. Holding bottom edge of system controller, carefully align system controller so that each of its contacts is centered on a socket pin. Ensure that system controller is correctly oriented and ejector levers are open. A notch along the bottom of system controller corresponds to a tab on socket. Push firmly and evenly on both ends of system controller until it is firmly seated in socket. You hear a click when ejector levers lock into place.
12. Use ALOM CMT setdate command to set day and time. Use setdate command before you power on host system.
13. Place top cover on chassis. Slide front top cover forward until it snaps into place, being careful to avoid catching cover on intrusion switch.
OBTAIN CUSTOMER ACCEPTANCE (these steps need to be performed by the field engineer)
At ALOM prompt:
1. Verify the battery status after replacement. Check showenvironment to make sure that there is no warning for SC/BAT/V_BAT in the Voltage Sensors section, see example:
Voltage sensors (in Volts):
-----------------------------------------------------------------------------------------
Sensor Status Voltage LowSoft LowWarn HighWarn HighSoft
-----------------------------------------------------------------------------------------
SC/BAT/V_BAT OK 2.90 -- 2.25 -- --
2. Use SC setdate command to set ALOM day and time (before you power on host system), see example:
sc> setdate mmddHHMMccyy.SS
Note: The date format includes the month, day, hour, minute, century, year, and seconds. The century value and the value for seconds can be omitted. Your server uses local time, but ALOM CMT uses Coordinated Universal Time (UTC). ALOM CMT does not accept time zone conversions or daylight time changes.
3. poweron -c
At OK prompt:
Note: The ALOM date and Solaris date are not in sync. The Solaris date may not be correct and should be set separately.
1. Boot -s (to avoid any applications being affected by wrong OS date).
2. Use date command to set the correct OS date (optional: init 0, boot -s to verify)
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Customer restarts software applications per applicable administration guides to resume system operation
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