开源ITSM工具

一：ONEcmdb

  特点：按V3架构进行设计，目前包括：突发事件管理、问题管理、配置管理等功能

网址:

二：Otrs ITSM

  特点：企业级ITSM定制化的基础平台，多平台支持，方便定制化。目前包括：突发事件管理、配置管理、服务级别管理等模块

网址:

 

ITIL 108兼容工具

Alert
AllFusion Endevor
AllFusion Harvest CM
Altimax ITDesk
Altiris Lifecycle Management
Aperture VISTA
Aexis IT Service Management
Artemis
ASG-IMPACT
Asset Insight
ASSYST
BillingWare
BridgeTrak Suite
ChangeMan ALM?
Change Manager
Clarify ClearHelpdesk
ClientProof
Clientele.NET ITSM
Crimp
Customer IXCHANGE http://www.custixchange.com/
CustomerQ
DKHelpdesk/DKInventory Mgr.
Dimensions
Epicor Clientele
eService
eService, eAsset, eConfigurator
Enterprise Service Desk (ESD)
ExpertDesk*
Firstwave eSupport
FootPrints
Hardcat
Heat
HEAT Powerdesk
HelpDESK
Helpdesk/Asset/etc. Expert
HelpDesk Suite
Helpline/Insite
HelpMatics
HelpSTAR
HelpTrac
isiSolutions
IncidentMonitor?
Infra Enterprise
iET ITSM
IT Service Management
TotalView
Syschecker
HPOpenView IT Service Manager
HPOpenView Service Desk
iAM: Apllications
iAM: Servers
iAM: Networks
iAM: Storage
iAM: QoS
iAM: Servers for Emergency Repair
iCan Provider Suite
iDESK OSM
IncidentMonitor?
Invantive Tact
InfraActive
IRC
Knowledge Bridge
LBE Helpdesk
Magic Service Desk
Magic Total Service Desk
Marval MSM
Mirror
MotiSuite
MultiHelp
netViz
NilexPlusOpenSer
OMEGASOFT
OmniTracker
PeopleSoft Enterprise Help Desk
Peregrine AssetCenter
Peregrine InfraCenter for workgroups
Peregrine ServiceCenter
Point of Business (POB)
PSM
Quetzal|sc
QSM
Qualiparc Suite
Quism
IT Service Management Suite
Respond
ServiceCenter
SiteHelpdesk
Siebel 99 Service
Siebel Employee Service suite
SupportLine
Supportwizard
Supportworks ITSM
Tivoli Service Desk
TOPdesk
TOPdesk Lite
Touchpaper Vega
Track-IT
Unicenter Asset Management
Unicenter Argis
Unicenter Software Delivery
Unicenter ServicePlus Service Desk
Vantive HelpDesk
Vantage
viaTIL
Visionael NET
Wendia POB
Wireless Service Desk
WhiteStone Service Desk (WSD)