BEC Unit 1A

Unite1a   Work roles

学会讨论工作职责这个话题
学会写报告

学生用书：
Report writing写报告
The following phrases are useful when writing reports.
Introduction事由
This report aims/sets out to这一报告旨在/试图
Findings 调查（比较）结果
It was found that 我们发现
Conclusion（s）结论
It was decided/agreed/felt that我们决定/同意/认为
Recommendations 提出建议
It is suggested that我们建议

Words:
specification n.规定，说明
infringement  n.侵权
WorkSet n.定工制，岗位责任制
job description 岗位说明书，职责描述
job brief 简要工作布置，公众概要
management consultancy 管理咨询公司
pie chart 饼分图，圆形分析图
WorkSet colour 定工色牌，定工色块
re-align v.重新调整
peak occupancy  （酒店）入住高峰
hierarchy n.等级制的公司
superior n.上级
project team  项目小组
technical document 技术资料，技术手册
users' manual 用户说明书，用户手册
work from home  在家工作
clock in and out （用自动计时钟）记录上下班时间；上下班，也可作clock on and off
nine to five 朝9晚5（的工作方式）
IT consultant 信息技术顾问
leisure group （从事宾馆、酒店等的）休闲、娱乐、餐饮集团公司
jet vi.乘喷气式飞机飞行
work flexible hours 实行弹性工作时间
temp vi.&n.（当）临时雇员（尤指临时秘书），临时工（口语用法）
PA abbr.personal assistant 私人助理，也作P.A.
a huge say 有很大的发言权
initiative n.主动权
team leadership 团队领导才能
workshop n.研讨班；培训班
perception n.认识，观念，看法
attribute n.品质，特性
in-company adj.公司内部的
screen  n.筛选，审查


Describing work roles 描述工作职责
职位
责任
职责

参考词语和表达:

sales（department）销售部
launch marketing promotions 举办促销活动
introduce products 推介产品
demonstrate products 演示产品
take care of complimentary presents 负责促销赠品工作
persuade customers to buy 说服顾客购买商品
launch campaigns 组织商品推销活动
place advertisements 刊登广告
advertise products 为商品作广告
bargain about price 讨价还价
offer discount 提供促销折扣

public relations（department）公关部
talk to the press and the public与新闻媒体和公众交流
communicate information from the company向外界披露公司信息
give away publicity products 赠送宣传品
entertain business clients 招待客户
alter/create/develop/establish/improve/project/promote corporate image  改变/创立/发展/建立/改善/突出/推广企业形象

account（department）客户部
in charge of development and maintenance of the company’s business resources 负责公司业务资源的开发及维护
engage in planning and organization of corporate hospitality events 负责大型企业公关活动的策划与组织
analyse and understand the market 分析业界动态、了解市场行情
search potential clients 寻求潜在客户
pass demands and suggestions from the clients to the company and communicate information from the company 把客户的想法和需求传达给公司，再把公司相关信息传达给客户
analyse customer behaviour 分析顾客行为
personalise offerings 提供个性化服务/产品
anticipate customer wants 预测顾客需求
keep clients and the company in good relationship 使客户与公司之间保持和谐、良性的合作关系

customer service（department）客户服务部
deal with customers’ calls and solve problems 处理客户来电，解决客户问题
accept repairs and deal with customers’complaints 接受维修业务和处理客户投诉
communicate timely with customers 与客户及时进行沟通
offer a comprehensive and convenient after-care service 提供全面便捷的售后服务
offer a full professional after-sales service 提供整套的专业售后服务
undertake installation and testing tasks from the company 负责承担公司分配的安装、调试任务
offer training to users’technical staff 为用户技术人员提供培训服务

accounts （department）会计部
make/work out budget 制定收支预算
keep accounts 完成会计记账
deal with financial matters 处理各种财务事项

personnel/human resources（department）人事部/人力资源部
recruit/hire new staff 招聘新员工
interview applicants 面试申请者
promote staff 晋升员工职务
train staff 培训员工
fire staff 解聘员工
retire staff 辞退员工
deal with relationships between management and work force 协调管理层与员工的人事关系

R&D（department）研发部
do market research 进行市场调查
do product research 进行产品调查
design a product 设计/策划产品
engage in product development 进行产品开发
carry out/perform/conduct experiments 开展新产品实验
customise a product 根据顾客的具体要求研制产品

computers（department）电脑部
take care of routine installment and maintenance of computer hardware and software for various departments and subsidiaries of the company 负责公司集团各个部门和下属分公司的电脑硬件及软件的安装和正常维护
take care of exploitation and utilisation of the Internaet 负责网络系统的开发和利用
work on the development of personnel，accounts，production and sales systems 开发人事、财务、生产、销售等系统软件
devise a new payroll system 设计新的工资表系统软件

production(department)生产部
plan and organise operations 计划和组织生产
prepare operational schedules 编制生产经营作业计划
schedule projects and deal with plant maintenance 安排项目以及负责设备运行
coordinate manufacturing activities to ensure production and quality of products meet specifications 协调生产活动，保证产品生产质量符合要求
observe workers to ensure compliance with standards 监督检查员工按照标准进行生产

dispatch（department）配送部
manage inventories 管理库存
take/receive and manage sales orders 接受销售订单，管理销售订单
handle the receipt，storage and issue of stock 接收产品入库、发货
prepare and check orders to go out to shops 根据订单备货和验货
deliver goods 送货

legal（department）法律部
mediate patent disputes and handle infringement on behalf of the company 代表公司调解处理专利纠纷案件和侵权案
handle legal issues involving labor relations，health and safety，workers compensation，etc 解决涉及劳工关系、健康与安全、员工赔偿等法律问题

purchasing（department）采购部
select suppliers 挑选供应商
keep records of prices and order office supplies 登记价格和订购办公用品
procure materials according to operational schedules 根据生产进度计划，安排产品的采购进货
prepare purchase orders 制定采购订单
manage customer relationship and deal with suppliers 从事客户关系管理，管理供货商

supplies（department）物资供应部
provide special equipment and supplies 供应专门设备和用品
provide overalls and labour protection appliances for staff 为员工提供工作服及劳保用品
dispatch supplies for subsidiaries and workshops 为下属子公司和生产车间配送原材料和零部件

assistant general manager总经理助理（副总经理）
assist the general manager with routine work 协助总经理处理日常事务
be responsible for everything when the general manager is away 在总经理外出时负责全盘事务

manager 经理
be responsible for the main activities of the company such as manufacturing and sales 负责公司制造、销售等主要业务
make decisions 决策
make plans 制定计划
handle difficult situations at work 解决工作难题
deal with problems and complaints 处理投诉
sign contracts 签订合同
monitor expenses claims 检查核实报销单

secretary 秘书
make/answer telephone calls 接打电话
make/take notes，minutes and messages 负责会议记录和电话留言等
deal with files and correspondence 处理文件信函
write memos and reports 起草备忘录及报告等
work at computer for word processiing 用电脑进行文字处理
receive guests and visitors 接待来访客人
arrange meetings 安排会议
make appointments 处理来访预约

office administrator 行政秘书
send sales invoices 邮寄销售发票
pay purchase invoices 支付采购清单款项
process staff expenses 处理员工开支

line manager 直属经理，直属主管，部门经理，业务经理（与行政经理相对）