Requst tracker(流程管理系统)安装

环境：RHEL5+MySql+rt
下载软件包：

rt-3.6.6.tar.gz
安装：
1.[root@YarisChina ~]#tar zxvf rt-3.6.6.tar.gz
2.[root@YarisChina ~]#cd rt-3.6.6
3.[root@YarisChina rt-3.6.6]#./configure
4.[root@YarisChina ~]#make testdeps
5.[root@YarisChina rt-3.6.6]# make testdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql
perl:
        >=5.8.3(5.008008)...found
users:
        rt group (root)...found
        bin owner (root)...found
        libs owner (root)...found
        libs group (bin)...found
        web owner (root)...found
        web group (root)...found
CLI dependencies:
        Term::ReadKey...found
        Getopt::Long >=2.24...found
        HTTP::Request::Common...found
        Term::ReadLine...found
        Text::ParseWords...found
        LWP...found
CORE dependencies:
        Scalar::Util...found
        HTML::Scrubber >=0.08...found
        Class::ReturnValue >=0.40...found
        Text::Quoted >=2.02...found
        File::Spec >=0.8...found
        Calendar::Simple...found
        DBIx::SearchBuilder >=1.50...found
        Date::Format...found
        CSS::Squish >=0.06...found
        Text::Autoformat...found
        Mail::Mailer >=1.57...found
        Regexp::Common...found
        Module::Versions::Report >=1.03...found
        MIME::Entity >=5.108...found
        HTML::Entities...found
        Digest::MD5 >=2.27...found
        Cache::Simple::TimedExpiry...found
        DBI >=1.37...found
        Locale::Maketext::Lexicon >=0.32...found
        Digest::base...found
        Locale::Maketext::Fuzzy...found
        Time::HiRes...found
        Net::SMTP...found
        Text::Wrapper...found
        Time::ParseDate...found
        File::Temp...found
        Log::Dispatch >=2.0...found
        Locale::Maketext >=1.06...found
        UNIVERSAL::require...found
        Tree::Simple >=1.04...found
        Text::Template...found
MAILGATE dependencies:
        Pod::Usage...found
        HTML::TreeBuilder...found
        Getopt::Long...found
        HTML::FormatText...found
        LWP::UserAgent...found
MASON dependencies:
        CGI::Cookie >=1.20...found
        Text::WikiFormat >=0.76...found
        XML::RSS >=1.05...found
        Storable >=2.08...found
        CSS::Squish >=0.06...found
        HTML::Mason >=1.23...found
        Apache::Session >=1.53...found
        Digest::MD5 >=2.27...found
        GD::Text...found
        GD...found
        Errno...found
        GD::Graph...found
MYSQL dependencies:
        DBD::mysql >=2.1018...found

Everything was found.

如果列出了缺少的dependencies,先安装dependencies,
6.[root@YarisChina rt-3.6.6]# make fixdeps 
检查是否Everything was found.
7.[root@YarisChina ~]#make install
dependencies都安装完,状态是Everything was found.后执行

8.修改/opt/rt3/etc/RT_SiteConfig.pm，设置数据库和web参数
Set($DatabaseHost,'localhost');
Set($DatabaseRTHost,'localhost');
Set($DatabaseUser,'root');
Set($DatabasePassword,'admin');
Set($WebBaseURL,"");
Set($WebPath,"/rt");
Set($rtname,'YarisChina');
1;

9.初始化数据库。
[root@YarisChina ~]#make initialize-database
10.设置Web Interface
编辑httpd.conf,添加以下内容：
Alias /rt "/opt/rt3/share/html"
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

    AllowOverride All
    Options ExecCGI FollowSymLinks
   
    Order allow,deny
    Allow from all
   


    RewriteEngine on
    RedirectMatch permanent (.*)/$ $1/index.html
    AddDefaultCharset UTF-8
    SetHandler perl-script
    PerlHandler RT::Mason

11.配置sendmail
[root@YarisChina ~]#ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate

Edit /etc/aliases and add lines:

rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url "
rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment --url "

Edit /etc/mail/sendmail.mc and change the line:
DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')dnl
to read:
dnl DAEMON_OPTIONS(`Port=smtp,Addr=127.0.0.1, Name=MTA')

Add the following lines to your sendmail.mc file, filling in your ISP's mail server (optional):
define(`SMART_HOST',`your.isp.net')dnl
define(`confAUTH_MECHANISMS', `EXTERNAL GSSAPI DIGEST-MD5 CRAM-MD5 LOGIN PLAIN')dnl
FEATURE(`authinfo',`hash /etc/mail/auth/client-info')dnl

Rebuild your sendmail.cf:
m4 /etc/mail/sendmail.mc > /etc/mail/sendmail.cf

Add rt server alias to /etc/mail/local-host-names:
YarisChina

Restart sendmail:
[root@YarisChina ~]#service sendmail restart

12.测试：
[root@YarisChina ~]#
用户名：root
密码：password