在FreeBSD上安装Request Tracker
准备工作：
1 - 安装FreeBSD。
我用FreeBSD-6.1-Release + MySQL
2 - 下载软件包：
Request Tracker. 官方网站：
我用的是Request Tracker 3.6.3
开始安装：
1 - Tar --vzxv rt.tar.gz
2 - cd rt-3.6.3
./configure
3 - make testdeps
BSD1# make testdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql
perl:
>=5.8.3(5.008008)...found
users:
rt group (www)...found
bin owner (root)...found
libs owner (root)...found
libs group (bin)...found
web owner (www)...found
web group (www)...found
CLI dependencies:
Getopt::Long >=2.24...found
CORE dependencies:
Digest::base...found
Digest::MD5 >=2.27...found
DBI >=1.37...found
Test::Inline...found
Class::ReturnValue >=0.40...found
Date::Format...found
DBIx::SearchBuilder >=1.40...found
Text::Template...found
File::Spec >=0.8...found
HTML::Entities...found
HTML::Scrubber >=0.08...found
Net::Domain...found
Log::Dispatch >=2.0...found
Locale::Maketext >=1.06...found
Locale::Maketext::Lexicon >=0.32...found
Locale::Maketext::Fuzzy...found
MIME::Entity >=5.108...found
Mail::Mailer >=1.57...found
Net::SMTP...found
Text::Wrapper...found
Time::ParseDate...found
Time::HiRes...found
File::Temp...found
Term::ReadKey...found
Text::Autoformat...found
Text::Quoted >=1.3...found
Tree::Simple >=1.04...found
Scalar::Util...found
Module::Versions::Report...found
Cache::Simple::TimedExpiry...found
UNIVERSAL::require...found
Calendar::Simple...found
DEV dependencies:
Regexp::Common...found
Test::Inline...found
Apache::Test...found
HTML::Form...found
HTML::TokeParser...found
WWW::Mechanize...found
Test::WWW::Mechanize 1.04...MISSING
Module::Refresh 0.03...MISSING
Test::Expect 0.30...MISSING
XML::Simple ...MISSING
File::Find...found
MAILGATE dependencies:
HTML::TreeBuilder ...MISSING
HTML::FormatText ...MISSING
Getopt::Long...found
LWP::UserAgent...found
MASON dependencies:
Params::Validate >=0.02...found
Cache::Cache ...MISSING
Exception::Class 1.14...MISSING
HTML::Mason 1.23...MISSING
MLDBM ...MISSING
Errno...found
FreezeThaw...found
Digest::MD5 >=2.27...found
CGI::Cookie >=1.20...found
Storable >=2.08...found
Apache::Session 1.53...MISSING
XML::RSS 1.05...MISSING
HTTP::Server::Simple 0.07...MISSING
HTTP::Server::Simple::Mason 0.09...MISSING
GD ...MISSING
GD::Graph ...MISSING
GD::Text ...MISSING
Text::WikiFormat 0.76...MISSING
MYSQL dependencies:
DBD::mysql 2.1018...MISSING
SOMETHING WAS MISSING!
上面列出了缺少的dependencies.
4 - make fixdeps
按官方的安装说明文档运行make fixdeps，不能安装上面列出的dependencies.只能手动安装那些包。
5 - perl -MCPAN -e shell
cpan>install [dependencies]
花了我好多时间。
其中安装Apache::Test时出错，好像是不能在root下允许检测，我选择skip后可以安装。
6 - make install
在允许make install前再次运行make testdeps,出现Everything was found后才运行
make install
7 - 接着初始化数据库：make initialize-database. 我用MySQL。 运行
make initialize-database后会创建数据库rt3，表有如下：
+-------------------------+
| Tables_in_rt3 |
+-------------------------+
| ACL |
| Attachments |
| Attributes |
| CachedGroupMembers |
| CustomFieldValues |
| CustomFields |
| GroupMembers |
| Groups |
| Links |
| ObjectCustomFieldValues |
| ObjectCustomFields |
| Principals |
| Queues |
| ScripActions |
| ScripConditions |
| Scrips |
| Templates |
| Tickets |
| Transactions |
| Users |
| sessions |
+-------------------------+
8 - Web Interface
按说明文档把下面的配置粘到http.conf中
ServerName your.rt.server.hostname
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
我修改了一些，如下：
ServerName 192.168.0.21
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
然后打开IE输入：就可以看到登陆界面了。
默认用户：root 密码：password << 请马上改，安全问题 >>
安装出错时，注意看出错信息，然后google，应该可以解决。 ^_^
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