分类： 信息化
2014-05-08 16:54:47
Moment of Truth is in the process of the customer service process and serviced contact. This process is a specific time and place, which is show their quality of service to customers timing. Moment of Truth is a limited opportunity to demonstrate the quality of service. When the time in the past, the end of the service transactions, will not be able to change the customer perception of service quality; If the quality of service at this moment a problem can not be remedied.
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