Major cases involving the admissibility of the Golden Week travel complaints

Major cases involving the admissibility of the Golden Week travel complaints 2.10 May 2 9:40 a Changchun visitors to reflect, to go after the call to participate in the tour group arrived in Kunming, Kunming, because the tour Changchun CTS models with ground operators dispute Kunming panda travel group, which was rejected Reception, on road nobody. CCTV reporter rushed to the scene the night of the shooting and reported 110 rushed to the scene, causing a great impact. Multilateral coordination, October 4 1:30 am guests to stay the room. (Please Jiangsu and Heilongjiang Provincial Tourism Bureau were concerned agencies for verification of treatment) 1.10 May at 15:15 on the 2nd, a tourist complaints wide international travel, the organization said the agency does not arrange tours to visit Qingdao Quanpei to Qingdao after fight with four other tour groups, leading to serious overloading of transport vehicles; and because the fight came in several different groups tours, guests waiting for each other, causing great dissatisfaction tourists. (Please Yunnan Provincial Tourism Bureau verification process) 3.10 May 5, 2011 4:00 am, from Qingdao Beijing Xinhua International Travel Service Organization tour 39 Beijing tourists collective complaint to the National Tourism Administration, reflect the poor condition of the vehicle line, the way the tire burst resulting in travel delays seven hours; part of the visitors live in hotels, six tourists were arranged to live in society and Pensions; originally planned a day of exploring in Laoshan, actually only 15 minutes; guide arrangement also allowed visitors to the Laoshan teahouses and seafood supermarket. Ground transportation agencies have sent Dalian vehicle is not the coach but the school bus, car-free microphone, tour guide can not explain; trip repeatedly puncture, tourists stranded on the way eight hours after the proposed termination of travel. (Please Liaoning Provincial Tourism Bureau verification process) 6.10 May at 8:20 on the 6th, the Beijing Xinhua International Travel Shanxi day tour organized collective of more than 30 visitors to the front of the National Tourism Bureau, Xinhua CITS Xizhimen shops complaints sent Quanpei guide undocumented, in the ancient city of Pingyao fee paid by tourists 85 yuan tickets Quanpei, to 60 yuan to accompany tour ticket, so that visitors spent a price can not pass through the tour, causing dissatisfaction tourists. Returned to Beijing after a complaint to the Xizhimen shops, the department is responsible for complaints of improper disposal of the tourists, further intensified the conflict, so that the collective complaint to the National Tourism Administration. (Please, Beijing and Guangxi Zhuang Autonomous Region Tourism Bureau verification process) 9.10 May 7, 2009, six tourists on behalf of the whole group in Henan 22 tourists, wrote Sad Day Guilin Tour complaint letter, faxed to the National Holiday, reflecting their agreement to participate in Xinyang, Henan Hui travel trips tours to Guilin 26 the sufferings and humiliation. October 2 at 2:00 am to reach the Guilin Railway, no tour guide Jietuan, 40 minutes after receiving agents Mr.Huang one rushed, take a taxi to the hotel; tour guide took off into the store after shopping complain, said: Early I knew it was not with the group in Henan Henan Mission poor quality, not shopping. ; October 4 after Yangshuo tour guide did not tell because the specific parking position and delay 2 hours, rushed to the Guilin Railway Station when the hair because of a mistake and eventually missed the train. At this point, ground operators and this group left alone. The whole group of 22 people scrape together enough Guilin, Liuzhou automobile expenses, all the way to reach the Liuzhou Railway Station, shoulder baggage, flying sprinted to the car. (Please Henan Province and Guangxi Zhuang Autonomous Region Tourism Bureau verification process).