Telephone Selling Skills

Different industries have different jargon, so the words have different sales technique. As a telephone sales, there are common things, such as miscellaneous and. Miscellaneous and sales staff on the phone for is how Lian on a qualified telephone sales staff should possess the psychological qualities, master telemarketing miscellaneous and, whether it is in any industry, what kind of technical terms, will not escape these miscellaneous and: Chuang, grams, Gong, listening, Pui; Ling, zero, honesty, truth, love. Here I will explain each of miscellaneous and under:

1. Love: Yes, respond to, "Pei" is the word to cultivate the ultimate goal is to foster a feeling, the Chinese New Year, If you do not remember the customer, the customer how to remember you? Circus tigers, lions and other feelings can be trained to, let alone clients are mortal world abounds with people.

This cross miscellaneous and front five is a verb, that is only mobilized in order to make sales of the possibility of success, followed by five is a response to the previous five to do to add. The action a static, one inside the outer one is the true meaning of miscellaneous and Cross.

2. True: response to "listen" to it, and obedient to be listening, it is necessary to listen to the customer's real intentions, if you only hear the client the surface of things, then you just a "mouthpiece" and would not analyze customer The speech will be very easy to lose their trading opportunities;

3. Honesty: response to "Gong" is the word, and compliment clients can not let the other think you are hypocritical, to come up with your sincerity to communicate with customers, otherwise, you give a compliment client "disgusting";

4. Zero: The response to "g" word is concerned, it is necessary to do a sales mentality, every day to maintain a zero mentality, can not be complacent with the point of success on, let alone a successful breeding ground for lying to sleep. Otherwise, you will lose pioneering spirit, loss of morale, as the Lord is waiting for the finishing pigs slaughtered;

5. Ling: This is a response to "break" the word comes, as Mangfu the break is not any meaning, it is necessary flexibility to use various techniques to gather customer information. The key will use the brain.

6. PUI: customer relationship is not a day for two days will be able to create a very deep relationship, so interaction with the customer's state of mind must be trained, although some customers will have to communicate as long as a transaction, however, often so great that customers will be visit your company and your patience, and so things before making a decision, so you must be the same as planting trees to regular fertilizing, watering;

7. To listen to: When you compliment each other, if you are not careful to listen to clients talk about, can not hear the client's personality and the surrounding environment, the style of doing things such as key information, basically telemarketing is a blind man without a stick, no place to start by communicating with customers do not know where to cut into;

8. Gong: the meaning of a little flattering, customers generally want people to compliment him, and it is open the client, then clip the best way, but also be able to allow customers to put forward some information. If you are disrespectful, then you want to better how to deal with cold, stiff language, or "beep, beep" call hanging a short voice;

9. G: With the pioneering spirit is not enough, people have the inertia and complacency, we must restrain some of his bad habits, which can guarantee the smooth progress of break. If you can not, then wait for a scourge to occupation of your mind;

10. Chuang: I began to think that the "raiding" of the word, but I feel that the word was missing, red Aura. Chuang, should without hesitation, bravely explore the market did not give myself the slightest way out, which is to collect customer information, the most important step. If you do not break, then you believe that the world will Diaoxian Bing would happen there, one day you will wait until the arrival of death;