◇◇ All planned downtime will be reported to the call Center 14 days in advance。 All emergency downtime will be reported to the call center 15 minutes before the system is shut down (if possible)。
对于IT部门,可能需要以下项目:
◇◇ The number of users added to the system will be provided to the IT department 30 days before those increases in userS begins。
这樣可以达到预先规划的目的。
工作时间的需求 SLA也可能包括工作时间的需求,如:
The system will be up except for 4 hours of planned downtime during which maintenance will be performed between l : 00 A.M.And 5 : 00 A.M on the first Sunday of the month。
磁盘是计算机系统的其中一个机械组件,机械组件可能带来好几种挑战。因为磁盘由多个马达与伺服磁轨组成,有些是以非常高的速度运转,可以在高溫下运作,除此之外,再加上摩擦力,磁盘将是系统中最容易发生问题的组件。事实上,每一个磁盘的规范书都会註明其平均失效时间(Mean Time Between Failures,MTBF)。