WhatsUp Professional - Error: The script timed out because it exceeded 1800000 seconds

Product: Version: Platform:

WhatsUp Professional,
WhatsUp Professional Premium 2006 Windows 2000 SP4,
Windows XP SP1 or later,
Windows 2003

Question/Problem: I'm trying to view one of the WhatsUp Professional reports, and I'm receiving the following error instead of seeing the report:

The script timed out because it exceeded 1800000 seconds

Answer/Solution:

This is a known defect in the WhatsUp Professional 2006 software.

You can correct the problem by editing the following lines in "

dir>\HTML\1033\NmConsole\StandardIncludes\ApplicationContext.inc".

Change lines 228 and 229 from:

            Session("nScriptTimeout") = nScriptTimeout;

            Server.ScriptTimeout = nScriptTimeout;

To:

            Session("nScriptTimeout") = (nScriptTimeout / 1000);

            Server.ScriptTimeout = (nScriptTimeout / 1000);

Restart the "Ipswitch WhatsUp Engine" service.

Note: This defect has been fixed in WhatsUp Gold v11.

Document #: Revision Date:

WP-20060323-CL01 02/14/07

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WhatsUp Professional - Error: The script timed out because it exceeded 1800000 seconds
Product:	Version:	Platform:
WhatsUp Professional, WhatsUp Professional Premium	2006	Windows 2000 SP4, Windows XP SP1 or later, Windows 2003

Question/Problem: I'm trying to view one of the WhatsUp Professional reports, and I'm receiving the following error instead of seeing the report: The script timed out because it exceeded 1800000 seconds Answer/Solution: This is a known defect in the WhatsUp Professional 2006 software. You can correct the problem by editing the following lines in " dir>\HTML\1033\NmConsole\StandardIncludes\ApplicationContext.inc". Change lines 228 and 229 from: Session("nScriptTimeout") = nScriptTimeout; Server.ScriptTimeout = nScriptTimeout; To: Session("nScriptTimeout") = (nScriptTimeout / 1000); Server.ScriptTimeout = (nScriptTimeout / 1000); Restart the "Ipswitch WhatsUp Engine" service. Note: This defect has been fixed in WhatsUp Gold v11.
Document #:		Revision Date:
WP-20060323-CL01		02/14/07