Philip Crosby's Essays and Writings

Philip B. Crosby (1926-2001) was a local businessman, author, teacher, and generous contributor to our local community.   Known as the "Father of the Quality Revolution", his philosophies and concepts helped change the way business is conducted worldwide.

On this site his various articles, essays, and other writings will be available for all to read.   The first article presented will be his essay The Changing of Quality in America.   The Library is also scanning essays that were written by Mr. Crosby for his 14 Step Quality Improvement Process.   This is an on going project and the essays will be added as they are scanned.

The articles, essays and writings on this page are available for download in PDF format.   If you do not have a PDF viewer, you can obtain a free copy of Adobe Acrobat at .

Philip Crosby's Essays and Writings

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Philip Crosby's 14 Step Quality Improvement Process

Step 1 ~ Management Commitment ~	Step 2 ~ Quality Improvement Team ~
Step 3 ~ Measurement ~	Step 4 ~ Cost of Quality ~ ,
Step 5 ~ Quality Awareness ~	Step 6 ~ Corrective Action ~
Step 7 ~ Zero Defects Planning ~ , ,	Step 8 ~ Education ~
Step 9 ~ ZeroDefects Day ~	Step 10 ~ Goal Setting ~
Step 11 ~ Error Cause Removal ~	Step 12 ~ Recognition ~
Step 13 ~ Quality Councils ~	Step 14 ~ Do It All Over Again ~

The Four Absolutes of Quality Management

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3 Phases To Improvement

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Leadership

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Quality Culture

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Company History

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Crosby Philosophy

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Questions and Notes From Let's Talk Quality Book and Tapes

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Fictional Case Studies

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For more information on Philip Crosby Associates II and The Quality College™, please visit