To delete corrupted and hidden rules from a single mailbox in Outlook 2003, follow these steps.
Warning Use of the Microsoft Exchange Server MAPI Editor (MFCMapi) may damage Microsoft Exchange Server and the Exchange server mailboxes.
- Download MFCMapi to a folder on your computer.
The following file is available for download from the Microsoft Download Center: Collapse this imageExpand this image
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- Open the folder to which you downloaded the MfcMapi.exe file, and then double-click MfcMapi.exe.
- In the Choose Directory for Extracted Files box, type the path of the folder in which you want to save MFCMapi, and then click OK. For example, save MFCMapi in a folder that is named C:\MFCMapi.
- Copy any rules that you created in Outlook. To do this, follow these steps:
- On the Tools menu, click Rules and Alerts.
- In the Rules and Alerts dialog box, click Options.
- In the Options dialog box, click Export Rules. Note the location where you save the rules.
- Use MFCMapi to remove all rules that are applied to the mailbox. To do this, follow these steps:
- Open the folder to which you extracted MFCMapi, double-click mfcmapi, and then click OK.
- On the Session menu, click Logon and Display Store Table.
- If you are prompted to select a profile, click the profile name in the Profile Name list, and then click OK.
- Double-click the mailbox that contains the inbox rules that you want to delete.
- Expand Root Container, and then expand Top of information Store.
Note Outlook should be in Online mode to use MFCMAPI. If you see IPM_SUBTREE instead of Top of information Store, Outlook Cache mode is enabled. Disable Outlook Cache mode before you use MFCMapi. - Right-click Inbox, and then click Open Associated Contents Table.
The Open Associated Contents Table contains the hidden messages of the Inbox. - In the Inbox window, locate and then click the items that have the IPM.Rule.Message message class, and then click Delete.
- Select Permanent delete passing DELETE_HARD_DELETE (unrecoverable) in the drop-down list, and then click OK.
Import the backed-up rules into Outlook. To do this, follow these steps: - On the Tools menu, click Rules and Alerts.
- In the Rules and Alerts dialog box, click Options.
- In the Options dialog box, click Import Rules.
- Locate the rules that you copied in step 4, click Open, and then click OK.
APPLIES TO
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2007
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