Levels of VMware Tech support

VMware Tech support includes three level: platinum, golden and silver, they differs in:

	platinum	golden	silver
support access channel	web, telephone, onsite	web, telephone	web
hours of coverage	365 x 7 x 24	business days	business days
who can report	6 administrators	4 administrators	4 administrators
response time	severity 1: within 2 hours severity 2: within 4 hours severity 3: within 8 hours other: within 1 business day	severity 1: within 4 hours severity 2: within 8 hours other: within 1 business day	severity 1: within 8 hours other: within 1 business day
web address for support
telephone for support	1-650-475-5345	1-650-475-5345	1-650-475-5345
other support resource