Dear Sir，
I am writing this letter to apologize to you for the mistake that we sent the shoes in wrong color.I have acknowledged that my fault has brought you great trouble and inconvenience.I hereby express my deep sorrow for this matter. We are going to do our best to make it up to you. I assure you that this mistake will never happen once again and would appreciate very much if you could give us a chance to show our sincerity on this matter.
Best regards
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