1.Be an expert generalist
2.Understand the business and user
expectations
3.Build more granular service level
greements (SLAs) via quantitative and
easy-to- understand metrics
4.Break down the environment into
smaller, more manageable pieces
5.Be task-focused, not necessarily on
how to accomplish it
6.Segregate and delegate the mundane
7.Weed out the one-trick ponies
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