Managed services is the practice of transferring day-to-day related management responsibility as a strategic
method for improved effective and efficient operations inclusive of
Production Support and lifecycle build/maintenance activities. The
person or organization
who owns or has direct oversight of the organization or system being
managed is referred to as the offer-er, client, or customer. The person
or organization that accepts and provides the managed service is
regarded as the service provider. [From Wikipedia]
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